Support at Home Changes in 2026: What Families Need to Know
Learn about the latest Support at Home updates in 2026, including fully funded personal care and upcoming price caps. A simple guide to help families understand what to expect.
Read More →Trusted Care Provider
Your FIRST ChoiceFor NDIS and Support at Home Services
Delivering compassionate, professional support tailored to your unique needs. At Allegiance, we empower individuals and families to live with dignity, independence, and confidence every step of the way. From 1 November 2025, the Support at Home Program replaced the current Home Care Packages (HCP) system. Allegiance Heart & Home Care is approved to deliver services under the new program, supporting older Australians to stay independent, healthy, and connected at home. There are eight Support at Home classifications, each linked to a different level of need and funding. Consumers currently on HCP Level 1–4 will automatically transition to the new program with equivalent funding.
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About Us
Your Trusted One-Stop Provider for NDIS and Suport at Home Services
Compassionate Care with Professional Excellence
At Allegiance Health and Suport at Home Services, our team of qualified care professionals delivers a wide range of personalised services under both NDIS and Suport at Home. We empower individuals to live independently, safely, and with dignity. As a trusted and vetted provider, you can count on us for care that makes a real difference.
At Allegiance, we don’t believe in one-size-fits-all solutions. Every individual is unique, and so are their needs. That’s why we take the time to understand each participant’s lifestyle, preferences, and personal goals designing customised support plans that truly make a difference.
At Allegiance, our dedicated team of healthcare and support professionals brings both empathy and expertise to every interaction. We’re not just service providers, we are trusted partners in each participant’s and consumers journey toward independence, confidence, and dignity.
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Premium NDIS & Homecare Services
Discover our comprehensive support services designed to enhance independence and quality of life
Comprehensive and Person-Centred NDIS Support Services
At Allegiance Heart and Home Care, we are dedicated to delivering high-quality, tailored support under the National Disability Insurance Scheme (NDIS). Our focus is on empowering participants to achieve their goals, build independence, and lead meaningful lives. Through a compassionate, person-centred approach, we ensure that every service is individually designed to reflect each participant’s unique needs, preferences, and aspirations.
Explore NDIS ServicesPremium In-Home Care Services
At Allegiance Heart & Home Care, we understand that home is more than just a place. It is where comfort, familiarity, and dignity reside. That’s why we’re dedicated to delivering compassionate, high-quality care that supports older Australians to live safely, independently, and with confidence in their own homes. Our experienced team provides a wide range of personalised services, including personal care, help with daily tasks, medication support, nursing care, and meaningful companionship. We work closely with you and your loved ones to develop flexible care plans that evolve as your needs change ensuring peace of mind, comfort, and consistent support every step of the way.
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Our Care Levels
Personalized Support at Home Program | Home Care Packages (Levels 1–8) | Allegiance Heart & Home Care
Eight levels of professional care tailored to individual needs
"Compassion you can trust, care you deserve."
Level 2
$16,034
Low Care
- Personal care assistance
- Meal preparation
- Transport support
Most Popular
Level 3
$21,966
Intermediate Care
- Daily personal care
- Medication prompting
- Ongoing support
Level 4
$29,696
High Care
- Multiple care visits
- Nursing oversight
- Regular supervision
Level 5
$39,697
Complex Care
- Case management
- Allied health services
- Transport assistance
Level 6
$48,114
Comprehensive Care
- Extended personal care
- Clinical monitoring
- Complex support
Level 7
$58,148
Very High Care
- Multiple daily visits
- Clinical coordination
- Nursing team support
Short-Term Support
Specialized Short-Term Programs
Targeted support for specific needs and situations
Restorative
Up to $12,000
Restorative Care Pathway
- 12-week program (extendable)
- Reablement focus
- Allied health services
Palliative
~$25,000
End-of-Life Pathway
- Last 3 months of life
- Palliative care at home
- Comprehensive support
Equipment
Tiered Funding
Assistive Technology & Modifications
- Home modifications
- Equipment funding
- Safety improvements
Quarterly budgets are automatically available every 3 months, managed by Services Australia on your behalf.
Participant Contributions
From 1 November 2025, the Support at Home Program introduces income-based participant contributions to create a fairer system. You only pay for the services you receive - the government covers the rest.
| Age Pension Status | Clinical Care | Independence Supports (e.g. personal care) |
Everyday Living Supports (e.g. cleaning) |
|---|---|---|---|
| Full Pensioner | 0% | 5% | 17.5% |
| Part Pensioner / CSHC | 0% | 5–50% | 17.5–80% |
| Self-Funded Retiree | 0% | 50% | 80% |
Key Points
- Clinical care (e.g. nursing, physiotherapy) is fully funded.
- A lifetime cap of $130,000 (indexed) applies to contributions.
- Financial hardship arrangements are available through Services Australia (form SA462).
- "No worse off" principle protects existing HCP clients – you won't pay more under Support at Home than before.
Budget Transparency
Managed by Services Australia
Services Australia holds and manages your budget on your behalf.
Monthly Statements
Allegiance works with you to decide how your funds are spent and provides monthly itemised statements showing all services and contributions.
Carry Over Benefits
You can carry over unused funds up to $1,000 or 10% of your quarterly budget to use for unexpected needs.
Need help choosing the right care package?
Our care consultants are available to guide you through the options
We've got YOU covered, rain, hail or shine.
At Allegiance Heart & Home Care, we’re committed to enhancing your wellbeing and quality of life. If you’re seeking independence with the right care and support, we’ll be by your side every step of the way.
Get StartedJoin our dedicated team of care workers
Become a part of our compassionate and supportive environment at Allegiance Heart & Home Care. Make a meaningful impact in the lives of those we serve and grow your career with us.
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Why Choose Us
Over 20 Years of Combined Experience in Disability & Aged Care
At Allegiance Heart & Home Care, our team brings together more than two decades of experience supporting people across both the NDIS and Suport at Home sectors. We’re committed to delivering personalised, high-quality care that empowers individuals to live safely, independently, and with dignity.
Comprehensive and Culturally Sensitive Support
At Allegiance Heart & Home Care, we deliver a wide range of personalised services through our diverse team of healthcare and support professionals. From personal care and domestic assistance to clinical nursing, allied health, mental health support, and community participation.
we’re here to help individuals live safely and independently. Our team speaks multiple languages and reflects a variety of cultural backgrounds, ensuring respectful, inclusive support that honours each person’s values and preferences.
Expertise You Can Trust
As a trusted provider of aged care and disability support in Australia, Allegiance Heart & Home Care is committed to excellence. We invest in ongoing professional development and maintain a skilled team including Registered Nurses and qualified specialists to deliver high-quality, personalised care.
Unlike many providers, we continually expand our services to meet the evolving needs of our community. Our dedicated team works closely with each individual to develop tailored support plans that reflect their goals, preferences, and lifestyle.
Personalized Care Plans
At Allegiance Heart & Home Care, we design tailored support plans that reflect your individual needs, lifestyle, and personal goals. Ensuring you receive the right care, your way.
We regularly review and adjust your plan as your needs change, so you always receive the most relevant and effective support, every step of the way.
Innovative Care Technology
At Allegiance Heart & Home Care, we utilise advanced technology to improve the quality, safety, and responsiveness of our services. From smart medication management and emergency response systems to secure family communication portals, our digital tools are designed to enhance every aspect of care.
Our digital tools provide peace of mind while maintaining the human touch that defines quality care.While technology strengthens our support, it's the human connection and compassion of our team that continues to define the heart of what we do.
Family-Centered Support
At Allegiance Heart & Home Care, we recognise that quality care supports not just the individual, but the entire family. That’s why we offer ongoing guidance, respite care, and regular updates to keep families informed and involved every step of the way.
With 24/7 access to our care coordinators, you’ll always have the support you need—because no one should navigate the care journey alone.
Voices of Satisfaction
Trusted by amazing clients worldwide
""Allegiance Heart & Home Care helped Mum settle back at home after hospital. The nurses were gentle, punctual, and kept me updated every visit""
""Our case manager made the Home Care Package simple. Clear monthly statements and no hidden fees""
""OT and physio at home has been a game changer for my mobility. I feel safer moving around the house""
"“Dad looks forward to his carer visits. They cook together and go for short walks. His confidence is back.”"
"“Rapid response and respectful staff. They set up weekend respite so I could attend a family event without stress.”"
"“The nurses managed my medications and dressings perfectly. Communication with my GP was seamless.”"
"“From the first call they understood our culture and routines. Matching bilingual staff made all the difference.”"
""Support coordination actually listened. We switched providers and my therapy now fits my goals.""
"Plan management is easy. Invoices get paid on time and my statements are clear"
Latest Blog Posts
Explore our latest updates and insights.
Understanding the Statement of Rights in Aged Care
The Statement of Rights in aged care helps protect the dignity, choices, and wellbeing of older people receiving services. This article explains what the Statement of Rights means and why it is important for older people, families, and aged care providers
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What the New Aged Care Reforms Mean for Older Australians in 2026
Australia’s aged care system has changed significantly with the commencement of the new Aged Care Act and the introduction of Support at Home. This article explains what these reforms mean for older people, families, and those looking for care and support
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Understanding Support at Home
Support at Home is designed to help older people remain safe, independent, and well in their own homes. This guide explains what Support at Home is, who it is for, and how Allegiance Heart & Home Care can support clients and families through the process.
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How to Choose the Right Home Care Provider in Sydney
Choosing the right home care provider is one of the most important decisions for older people and their families. This guide explains what to look for in a provider, the right questions to ask, and how Allegiance Heart & Home Care supports clients to rema
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Top 10 Benefits of Aged Care Services at Home
Aged care services at home help older people remain safe, independent, and comfortable in familiar surroundings. This article explores the top 10 benefits of receiving care at home and why many families choose in-home support for their loved ones.
Read More →Frequently Asked Questions
Navigating aged care and disability support can feel complex. Our FAQs provide clear guidance for both NDIS participants and Support at Home Package consumers.
We offer a comprehensive range of aged care and NDIS services, including:
- Personal care (showering, dressing, grooming)
- Community access and social engagement
- Transport to appointments or social events
- Domestic assistance (cleaning, laundry, meal prep)
- Nursing care and medication support
- Allied health (physiotherapy, OT, dietetics)
- Support coordination and plan management (NDIS)
- Respite care for carers
- Home modifications and assistive technology
We support:
- Older Australians with Support at Home Packages (HCP Levels 1–8)
- Seniors awaiting their package (interim support)
- NDIS participants (self-managed and plan-managed)
- Carers or family members arranging care on someone's behalf
Yes. We provide services across all states and territories in Australia. Our care teams are located in major cities and regional areas.
You can start by:
- Calling us on 0410 299 570
- Emailing info@allegiancehearthomecare.com.au
- Filling in our website enquiry or "Book a Service" form
We'll arrange a consultation and guide you through the next steps, whether that's service onboarding, assessment support, or understanding your funding.
Absolutely. We can:
- Help you apply for a My Aged Care assessment (ACAT)
- Explain the NDIS access process
- Connect you with GP or allied health referrals
- Support you to prepare documentation
Yes. Our staff are:
- Police-checked and hold current clearances
- Trained in infection control, first aid, CPR, manual handling
- Experienced in aged care and disability support
- Culturally competent and multilingual (where required)
Yes. We prioritise compatibility. You'll be involved in staff selection, and we will assign carers or nurses that suit your preferences, background, and communication needs.
We focus on:
- Compassionate, person-centred care
- Consistency and reliability
- Cultural safety and inclusion
- Transparent pricing and flexible service delivery
- Rapid onboarding and responsive communication
You can:
- Use the website contact form
- Email info@allegiancehearthomecare.com.au
- Call us directly
All feedback is treated seriously and confidentially. You can remain anonymous if preferred.
To access NDIS supports, you must:
- Be under 65 years old
- Have a permanent and significant disability
- Be an Australian citizen or permanent resident
We can guide you through the application if needed.
We provide:
- Core supports (personal care, assistance with daily living)
- Community participation
- Nursing and health supports
- Plan management
- Support coordination
- Allied health services
- SIL, STA and MTA (in applicable locations)
Yes. We work with:
- Self-managed participants
- Plan-managed participants
- Nominees or coordinators representing participants
Yes. We aim to provide consistent staffing wherever possible. Your preferences are always respected and documented in your support plan.
In many cases, we can commence services within 2–5 business days of receiving your request and required documents. Emergency or urgent requests are prioritised.
Yes. Our Plan Managers:
- Pay your invoices
- Track your budget
- Provide monthly spending statements
This service is free and funded directly by the NDIS.
Support Coordinators help you:
- Understand and use your NDIS plan
- Connect with appropriate providers
- Build your capacity to manage your supports
A Support at Home Package is a government-funded program that provides support services to help older Australians live independently in their own homes. The packages are tailored to individual care needs across four levels, ranging from basic to high-level support.
An Aged Care Assessment Team (ACAT) will assess your care needs and assign a suitable package level. Allegiance can assist you in organising this assessment and guiding you through the process.
Depending on your level, services may include personal care, nursing, physiotherapy, domestic help, transport, meal preparation, and social support. All services are customised based on your care plan.
Yes. At Allegiance, we work with you to match you with the most suitable care workers who respect your preferences, culture, language, and lifestyle.
The government subsidises most of the cost. However, you may be asked to contribute depending on your income. We are transparent about pricing and can provide a clear fee schedule before you commit.
Your care plan is regularly reviewed. If your condition changes, we'll help you apply for a reassessment to upgrade your package level.
Yes. While Support at Home Packages are designed for ongoing care, we also support interim, transitional, or palliative care depending on availability.
Once your package is assigned and Allegiance is your chosen provider, we can typically commence services within a few days.
Yes. Allegiance Heart & Home Care supports eligible clients throughout all Australian states and territories.
Simply contact us via phone or email and we will guide you through every step—from assessment to care planning and service delivery.
Apply via My Aged Care by calling 1800 200 422 or online. We can assist with:
- Booking your ACAT assessment
- Preparing relevant documentation
- Liaising with family or advocates on your behalf
- CHSP (Commonwealth Home Support Programme) provides short-term, entry-level support
- HCPs (Support at Home Packages) offer long-term, comprehensive care across four funding levels
Based on your level, services may include:
- Personal and clinical care
- Respite
- Meal support
- Transport
- Allied health and mobility aids
- Home modifications and gardening
Yes. If your needs increase, we can help you request a reassessment to move to a higher level.
Potential fees include:
- Income-tested care fees (based on income)
- Basic daily fee (Allegiance currently does not charge this)
We provide a transparent fee schedule before services commence.
Yes. You have full control and can:
- Pause services while in hospital
- Reschedule visits
- Change services with notice
We are flexible and work with your preferences.
Yes. Family, carers, or guardians are welcome to be part of your onboarding, planning meetings, or reviews.
Still have questions?
Our care specialists are ready to provide personalized answers and guidance.
