Delivering compassionate, professional support tailored to your unique needs. At Allegiance, we empower individuals and families to live with dignity, independence, and confidence every step of the way. Support at Home replaced the former Home Care Packages Program on 1 November 2025. People who transitioned from the former program retained an equivalent Transitioned HCP funding level. They may remain on Transitioned HCP Levels 1–4 unless reassessed and approved for a Support at Home classification.
Your Trusted One-Stop Provider for NDIS and Support at Home Services
At Allegiance Heart & Home Care, our team of qualified care professionals delivers a wide range of personalised services under both NDIS and Support at Home. We empower individuals to live independently, safely, and with dignity. As a trusted and vetted provider, you can count on us for care that makes a real difference.
At Allegiance, we don’t believe in one-size-fits-all solutions. Every individual is unique, and so are their needs. That’s why we take the time to understand each participant’s lifestyle, preferences, and personal goals designing customised support plans that truly make a difference.
At Allegiance, our dedicated team of healthcare and support professionals brings both empathy and expertise to every interaction. We’re not just service providers, we are trusted partners in each participant’s and consumers journey toward independence, confidence, and dignity.
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Discover our comprehensive support services designed to enhance independence and quality of life
At Allegiance Heart and Home Care, we are dedicated to delivering high-quality, tailored support under the National Disability Insurance Scheme (NDIS). Our focus is on empowering participants to achieve their goals, build independence, and lead meaningful lives. Through a compassionate, person-centred approach, we ensure that every service is individually designed to reflect each participant’s unique needs, preferences, and aspirations.
Explore NDIS ServicesAt Allegiance Heart & Home Care, we understand that home is more than just a place. It is where comfort, familiarity, and dignity reside. That’s why we’re dedicated to delivering compassionate, high-quality care that supports older Australians to live safely, independently, and with confidence in their own homes. Our experienced team provides a wide range of personalised services, including personal care, help with daily tasks, medication support, nursing care, and meaningful companionship. We work closely with you and your loved ones to develop flexible care plans that evolve as your needs change ensuring peace of mind, comfort, and consistent support every step of the way.
Learn About Homecare
Eight ongoing funding classifications. Annual funding amounts current from 1 October 2026.
"Compassion you can trust, care you deserve."
Important: Your classification is determined through an aged care needs assessment. The services you receive depend on your assessed needs and Support Plan, rather than your classification number alone.
Care management: 10% of an ongoing Support at Home participant's quarterly budget is allocated to care management.
People who transitioned from the former Home Care Packages Program retained an equivalent Transitioned HCP funding level. They may remain on Transitioned HCP Levels 1–4 unless reassessed and approved for a Support at Home classification.
Annual funding • Support at Home
Annual funding • Support at Home
Annual funding • Support at Home
Annual funding • Support at Home
Annual funding • Support at Home
Annual funding • Support at Home
Annual funding • Support at Home
Annual funding • Support at Home
Targeted support for specific needs and situations
Restorative Care Pathway
End-of-Life Pathway
Assistive Technology & Modifications
Quarterly budgets are automatically available every 3 months, managed by Services Australia on your behalf.
Support at Home participant contributions depend on the type of service and each participant's financial circumstances. Clinical Supports, including nursing, physiotherapy and approved personal care, have a 0% contribution.
| Financial Circumstances | Clinical Supports | Independence | Everyday Living |
|---|---|---|---|
| Full Pensioner | 0% | 5% | 17.5% |
| Part Pensioner / CSHC | 0% | 5–50% | 17.5–80% |
| Self-funded retiree without CSHC | 0% | 50% | 80% |
Services Australia holds and manages your budget on your behalf.
Allegiance works with you to decide how your funds are spent and provides monthly itemised statements showing all services and contributions.
Unused ongoing Support at Home funding automatically carries over to the next quarter, up to the higher of $1,000 or 10% of your quarterly budget, including supplements. Transitioned HCP unspent funds are subject to separate rules and are not subject to this quarterly carryover limit.
Our care consultants are available to guide you through the options
At Allegiance Heart & Home Care, we’re committed to enhancing your wellbeing and quality of life. If you’re seeking independence with the right care and support, we’ll be by your side every step of the way.
Get StartedBecome a part of our compassionate and supportive environment at Allegiance Heart & Home Care. Make a meaningful impact in the lives of those we serve and grow your career with us.
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At Allegiance Heart & Home Care, our team brings together more than two decades of experience supporting people across both the NDIS and Support at Home sectors. We’re committed to delivering personalised, high-quality care that empowers individuals to live safely, independently, and with dignity.
At Allegiance Heart & Home Care, we deliver a wide range of personalised services through our diverse team of healthcare and support professionals. From personal care and domestic assistance to clinical nursing, allied health, mental health support, and community participation.
we’re here to help individuals live safely and independently. Our team speaks multiple languages and reflects a variety of cultural backgrounds, ensuring respectful, inclusive support that honours each person’s values and preferences.
As a trusted provider of aged care and disability support in Australia, Allegiance Heart & Home Care is committed to excellence. We invest in ongoing professional development and maintain a skilled team including Registered Nurses and qualified specialists to deliver high-quality, personalised care.
Unlike many providers, we continually expand our services to meet the evolving needs of our community. Our dedicated team works closely with each individual to develop tailored support plans that reflect their goals, preferences, and lifestyle.
At Allegiance Heart & Home Care, we design tailored support plans that reflect your individual needs, lifestyle, and personal goals. Ensuring you receive the right care, your way.
We regularly review and adjust your plan as your needs change, so you always receive the most relevant and effective support, every step of the way.
At Allegiance Heart & Home Care, we utilise advanced technology to improve the quality, safety, and responsiveness of our services. From smart medication management and emergency response systems to secure family communication portals, our digital tools are designed to enhance every aspect of care.
Our digital tools provide peace of mind while maintaining the human touch that defines quality care.While technology strengthens our support, it's the human connection and compassion of our team that continues to define the heart of what we do.
At Allegiance Heart & Home Care, we recognise that quality care supports not just the individual, but the entire family. That’s why we offer ongoing guidance, respite care, and regular updates to keep families informed and involved every step of the way.
With 24/7 access to our care coordinators, you’ll always have the support you need—because no one should navigate the care journey alone.
Take greater control of your care arrangements while staying supported by Allegiance Heart & Home Care. Manage workers, services, documents, approvals and invoices securely in one place.
Trusted by clients and families across our service communities
Explore our latest updates and insights.
Looking for an NDIS support worker near you? Discover 10 important things to check before choosing a disability support worker, including experience, reliability, availability, communication, screening, pricing and the right personality fit.
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Thinking about changing your NDIS provider? Learn how to switch providers, check your service agreement, avoid gaps in support and choose a new NDIS provider that better meets your needs.
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Not sure whether to self-manage, use a plan manager or have the NDIA manage your NDIS funding? Compare the three NDIS plan management options, including flexibility, provider choice, administration and who pays your providers.
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From 1 October 2026, eligible personal care services under Support at Home will have no participant contribution. Learn what is changing, who is eligible and what this means for your Support at Home budget.
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Discover how Self-Managed Support at Home can give older Australians greater choice over their support workers, services and care budget, with Allegiance Heart & Home Care providing the support and oversight you need.
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Learn about the latest Support at Home updates in 2026, including fully funded personal care and upcoming price caps. A simple guide to help families understand what to expect.
Read More →Navigating aged care and disability support can feel complex. Our FAQs provide clear guidance for NDIS participants and Support at Home consumers.
We offer a comprehensive range of aged care and NDIS services, including:
We support:
Allegiance Heart & Home Care currently provides services across New South Wales, Victoria and South Australia. Availability depends on the service and location.
You can start by:
We'll arrange a consultation and guide you through the next steps, whether that's service onboarding, assessment support, or understanding your funding.
Absolutely. We can:
Yes. Our staff are:
Yes. We prioritise compatibility. You'll be involved in staff selection, and we will assign carers or nurses that suit your preferences, background, and communication needs.
We focus on:
You can:
All feedback is treated seriously and confidentially. You can remain anonymous if preferred.
To apply for the NDIS, a person must generally:
We provide:
Yes. We work with:
Yes. We aim to provide consistent staffing wherever possible. Your preferences are always respected and documented in your support plan.
Where we have capacity, services can often commence promptly following completion of intake, funding verification, care planning and any required service arrangements.
Yes. Our Plan Managers:
This service is free and funded directly by the NDIS.
Support Coordinators help you:
Support at Home provides coordinated support for older people with assessed aged care needs. It provides ongoing funding through eight classifications, alongside separate short-term pathways for Assistive Technology and Home Modifications, Restorative Care, and End-of-Life Care.
Your Support at Home eligibility, approved services and classification are determined through an aged care needs assessment arranged through My Aged Care under the Single Assessment System. If your care needs change, you can request a review or reassessment.
Approved services may include personal care, nursing, physiotherapy, domestic assistance, transport, meal preparation and social support. The services you receive depend on your assessed needs and Support Plan, not your classification number alone.
Yes. At Allegiance, we work with you to match you with the most suitable care workers who respect your preferences, culture, language, and lifestyle.
The government subsidises most of the cost. However, you may be asked to contribute depending on your income. We are transparent about pricing and can provide a clear fee schedule before you commit.
If your care needs change, you can request a review or reassessment through My Aged Care. Your approved services and classification are determined through the aged care needs assessment process.
Support at Home includes separate short-term pathways for Restorative Care and End-of-Life Care, subject to eligibility, approved funding and service availability. Allegiance Heart & Home Care is not an emergency service.
Where we have capacity, services can often commence promptly following completion of intake, funding verification, care planning and any required service arrangements.
Allegiance Heart & Home Care currently provides services across New South Wales, Victoria and South Australia. Availability depends on the service and location.
Simply contact us via phone or email and we will guide you through every step—from assessment to care planning and service delivery.
Apply via My Aged Care by calling 1800 200 422 or online. We can assist with:
The Commonwealth Home Support Programme (CHSP) provides entry-level aged care support to older people who need some assistance to continue living independently at home.
Support at Home provides coordinated support for people with more complex needs and has eight ongoing funding classifications.
Depending on your assessed needs and Support Plan, services may include:
If your care needs change, you can request a review or reassessment through My Aged Care. The assessment determines your eligibility, approved services and classification.
Most participants contribute towards the cost of Independence and Everyday Living services. The amount depends on the type of service and the participant's individual financial circumstances, as assessed by Services Australia.
There is no participant contribution for Clinical Supports, including nursing, physiotherapy and approved personal care.
Allegiance will explain applicable service prices and participant contributions before services commence.
Yes. You have full control and can:
We are flexible and work with your preferences.
Yes. Family, carers, or guardians are welcome to be part of your onboarding, planning meetings, or reviews.
Our care specialists are ready to provide personalized answers and guidance.
