Support at Home Changes in 2026: What Families Need to Know

Understanding the Latest Changes to Support at Home (2026 Updates)

The Support at Home program continues to evolve, and with several key changes expected in 2026, many families are finding it difficult to keep up with what it all means.

If you or your loved one has recently been approved, or is currently navigating aged care services, understanding these updates can help you make more informed decisions.

What is Changing Under Support at Home?

The Australian Government is introducing several important updates aimed at improving access, affordability, and consistency across home care services.

While these changes are positive, they also bring new questions for families trying to understand how to access care and what costs may apply.

1. Personal Care to Become Fully Funded

One of the most significant updates is that, from October 2026, personal care services are expected to be fully funded by the government.

This includes support such as:

•  Showering and hygiene assistance 
•  Dressing 
•  Continence support 

For many participants, this means no out-of-pocket contribution for these essential services.

This change is designed to reduce financial pressure on families and ensure that people can access the care they need to remain safely at home.

2. Introduction of Price Caps (From July 2026)

Another key change is the introduction of government price caps on home care services.

This means:

•  Providers will be required to charge within set limits 
•  Greater transparency for families when comparing providers 
•  More consistency across the sector 

While this is intended to protect consumers, families should still take the time to understand what is included in services and how providers structure their support.

3. Ongoing Confusion Around Approvals and Starting Services

Despite these improvements, many families are still experiencing challenges such as:

•  Not knowing what to do after receiving approval 
•  Confusion between CHSP and Support at Home funding 
•  Uncertainty around referral codes and service eligibility 
•  Delays in starting services 

These are common concerns, and it is important to know that you are not alone in navigating this process.

4. A System Still Transitioning

The aged care system is currently in a transition phase, with programs like CHSP expected to move into Support at Home in the coming years.

As a result, both families and providers are adapting to new guidelines, processes, and expectations.

What Families Can Do Now

If you or your loved one has been approved for Support at Home, here are some practical steps to consider:

•  Confirm the type of funding you have been approved for 
•  Review your support plan and approved services 
•  Ensure your referral code is valid and active 
•  Ask providers about their availability and timeframes 
•  Request a pricing schedule and consumer handbook before commencing services 
•  Take time to understand what contributions may apply now and in the future 

How Allegiance Heart & Home Care Can Support You

At Allegiance Heart & Home Care, we understand that navigating aged care can feel overwhelming.

Our team is committed to providing person-centred, compassionate support, while helping families understand their approvals, funding, and next steps.

We provide services across Greater Sydney including:

•  Personal Care 
•  Nursing 
•  Domestic Assistance 
•  Gardening 
•  Allied Health 
•  Assistive Technology & Home Modifications 

If you would like guidance or support in understanding your Support at Home approval, our team is here to help.