Personalized Support at Home Program | Home Care Packages (Levels 1–8) | Allegiance Heart & Home Care
Eight levels of professional care tailored to individual needs
"Compassion you can trust, care you deserve."
$16,034
Low Care
- Personal care assistance
- Meal preparation
- Transport support
$21,966
Intermediate Care
- Daily personal care
- Medication prompting
- Ongoing support
$29,696
High Care
- Multiple care visits
- Nursing oversight
- Regular supervision
$39,697
Complex Care
- Case management
- Allied health services
- Transport assistance
$48,114
Comprehensive Care
- Extended personal care
- Clinical monitoring
- Complex support
$58,148
Very High Care
- Multiple daily visits
- Clinical coordination
- Nursing team support
Specialized Short-Term Programs
Targeted support for specific needs and situations
Up to $12,000
Restorative Care Pathway
- 12-week program (extendable)
- Reablement focus
- Allied health services
~$25,000
End-of-Life Pathway
- Last 3 months of life
- Palliative care at home
- Comprehensive support
Tiered Funding
Assistive Technology & Modifications
- Home modifications
- Equipment funding
- Safety improvements
Quarterly budgets are automatically available every 3 months, managed by Services Australia on your behalf.
Participant Contributions
From 1 November 2025, the Support at Home Program introduces income-based participant contributions to create a fairer system. You only pay for the services you receive - the government covers the rest.
| Age Pension Status | Clinical Care | Independence Supports (e.g. personal care) |
Everyday Living Supports (e.g. cleaning) |
|---|---|---|---|
| Full Pensioner | 0% | 5% | 17.5% |
| Part Pensioner / CSHC | 0% | 5–50% | 17.5–80% |
| Self-Funded Retiree | 0% | 50% | 80% |
Key Points
- Clinical care (e.g. nursing, physiotherapy) is fully funded.
- A lifetime cap of $130,000 (indexed) applies to contributions.
- Financial hardship arrangements are available through Services Australia (form SA462).
- "No worse off" principle protects existing HCP clients – you won't pay more under Support at Home than before.
Budget Transparency
Managed by Services Australia
Services Australia holds and manages your budget on your behalf.
Monthly Statements
Allegiance works with you to decide how your funds are spent and provides monthly itemised statements showing all services and contributions.
Carry Over Benefits
You can carry over unused funds up to $1,000 or 10% of your quarterly budget to use for unexpected needs.
Need help choosing the right care package?
Our care consultants are available to guide you through the options
Personal Care & Reablement
Support with daily activities to maintain your independence and dignity at home.
- Assistance with showering, dressing and grooming
- Mobility support and transfers
- Toileting and continence care
- Reablement programs to regain independence
- Medication reminders and assistance
- Skin care and pressure area care
Domestic Assistance & Transport
Help with household tasks and getting out and about in your community.
- Light house cleaning and tidying
- Laundry and ironing assistance
- Meal preparation and planning
- Shopping and errands
- Transport to appointments
- Social outing support
- Gardening and basic home maintenance
Nursing, Complex Care & Clinical Case Management
Specialized nursing care for those with complex health needs in their own home.
- Wound care and dressing changes
- Catheter and stoma care
- Medication administration and management
- Chronic disease management
- Post-hospital care and rehabilitation
- Clinical case management
- Health monitoring and assessments
Allied Health Services
Professional therapies to improve mobility, function and quality of life at home.
- Physiotherapy for mobility and pain management
- Occupational therapy for daily living skills
- Speech pathology for communication and swallowing
- Dietetics and nutrition planning
- Podiatry for foot and nail care
- Exercise physiology for strength and balance
- Social work for emotional support
Assistive Technology & Home Modifications
Solutions to make your home safer and more accessible.
- Mobility aids assessment and provision
- Bathroom modifications (grab rails, shower seats)
- Ramps and stair lifts
- Kitchen modifications for accessibility
- Personal alarms and monitoring systems
- Bed rails and pressure care equipment
- Home safety assessments
Respite & Social Support
Giving carers a break while ensuring you receive quality care and companionship.
- In-home respite care
- Social support and companionship
- Community access and outings
- Group activities and day programs
- Overnight and weekend respite
- Emergency respite care
- Culturally specific respite options
Palliative & End-of-Life Care
Compassionate care focused on comfort, dignity and quality of life.
- Pain and symptom management
- Emotional and spiritual support
- Personal care with dignity
- 24/7 nursing care as needed
- Family support and education
- Coordination with palliative care teams
- Bereavement support
Helpful Resources
Download our free guides to learn more about Support at Home Services
Support at Home Consumer Handbook
Everything you need to know about receiving Support at Home Services, your rights, and what to expect.
Download NowSupport at Home Pricing Schedule
Transparent information about our fees and what's included in each package level.
Downoad NowFrequently Asked Questions
Answers to common questions about Support at Home packages and services.
FAQCompassionate Care in the Comfort of Your Home
Let us help you or your loved one maintain independence with quality Support at Home services
