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To access NDIS supports, you must:

• Be under 65 years old
• Have a permanent and significant disability
• Be an Australian citizen or permanent resident

We can guide you through the application if needed.

We provide:

• Core supports (personal care, assistance with daily living)
• Community participation
• Nursing and health supports
• Plan management
• Support coordination
• Allied health services
• SIL, STA and MTA (in applicable locations)

Yes. We work with:

• Self-managed participants
• Plan-managed participants
• Nominees or coordinators representing participants

Yes. We aim to provide consistent staffing wherever possible. Your preferences are always respected and documented in your support plan.

In many cases, we can commence services within 2–5 business days of receiving your request and required documents. Emergency or urgent requests are prioritised.

Yes. Our Plan Managers:

• Pay your invoices
• Track your budget
• Provide monthly spending statements

This service is free and funded directly by the NDIS.

Support Coordinators help you:

• Understand and use your NDIS plan
• Connect with appropriate providers
• Build your capacity to manage your supports

A Home Care Package is a government-funded program that provides support services to help older Australians live independently in their own homes. The packages are tailored to individual care needs across four levels, ranging from basic to high-level support.

An Aged Care Assessment Team (ACAT) will assess your care needs and assign a suitable package level. Allegiance can assist you in organising this assessment and guiding you through the process.

Depending on your level, services may include personal care, nursing, physiotherapy, domestic help, transport, meal preparation, and social support. All services are customised based on your care plan.

Yes. At Allegiance, we work with you to match you with the most suitable care workers who respect your preferences, culture, language, and lifestyle.

The government subsidises most of the cost. However, you may be asked to contribute depending on your income. We are transparent about pricing and can provide a clear fee schedule before you commit.

Your care plan is regularly reviewed. If your condition changes, we'll help you apply for a reassessment to upgrade your package level.

Yes. While Home Care Packages are designed for ongoing care, we also support interim, transitional, or palliative care depending on availability.

Once your package is assigned and Allegiance is your chosen provider, we can typically commence services within a few days.

Yes. Allegiance Heart & Home Care supports eligible clients throughout all Australian states and territories.

Simply contact us via phone or email and we will guide you through every step—from assessment to care planning and service delivery.

Apply via My Aged Care by calling 1800 200 422 or online. We can assist with:

• Booking your ACAT assessment
• Preparing relevant documentation
• Liaising with family or advocates on your behalf

• CHSP (Commonwealth Home Support Programme) provides short-term, entry-level support
• HCPs (Home Care Packages) offer long-term, comprehensive care across four funding levels

Based on your level, services may include:

• Personal and clinical care
• Respite
• Meal support
• Transport
• Allied health and mobility aids
• Home modifications and gardening

Yes. If your needs increase, we can help you request a reassessment to move to a higher level.

Potential fees include:

• Income-tested care fees (based on income)
• Basic daily fee (Allegiance currently does not charge this)

We provide a transparent fee schedule before services commence.

Yes. You have full control and can:

• Pause services while in hospital
• Reschedule visits
• Change services with notice

We are flexible and work with your preferences.

Yes. Family, carers, or guardians are welcome to be part of your onboarding, planning meetings, or reviews.